Forum Discussion
OneDrive for Business shortcut disappears from file explorer and other instability
Are we the only ones seeing issues with the OneDrive client when sync'ing from OneDrive for Business? There have been problems ever since the client with support for "Files on demand" was released.
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I've noticed similar instabilities with my users.
- The OneDrive Clients quits and the users aren't noticing it.
- When you remove (delete library, prevent offline sync or delete whole site) a document library that is synced, the OneDrive Client for users that had this library synced gets whacked and can no longer start properly at all. Had to manually remove every registry that points to this library.
Today I have a user where the OneDrive for Business Locations don't show up in the left side in Windows Explorer, but the client is running and syncing. I haven't been able to solve this yet, but I haven't tried a full reset of that client. Does anyone have a recommendation?
- We've had the same issue as your first one. I don't know if we've had the second one.
As for your issue, what has worked for us 80% of the time in that case, has been simply to quit the client and reopen it while the computer is running. Not a restart.
We've also had moderate success following some of the recommendations in this article: https://support.office.com/en-us/article/fix-onedrive-for-business-sync-problems-207e983e-146d-404c-a994-672ef29e1f90?ui=en-US&rs=en-US&ad=US
