Forum Discussion
OneDrive for Business App - Not responding
DaithiG We are experiencing the same issue since aprox Monday with more and more calls coming into the service desk. Have you been able to come to resolution? I have tried all the usual places like credential manager, changing password back to old password, and re-installing OneDrive but still get 'not responding' when logging in.
Hi Lee Reevell
Microsoft released an update here. Before it was released I reinstalled OneDrive and enabled silent config which seemed to fix it for those users
User Impact: Users will see a frozen white screen when attempting to sign into the OneDrive for Business sync app.
More info: As our investigation continues, we've confirmed with affected users that disabling Export Address Filtering (EAF) is a potential workaround to alleviate the impact. Admins who wish to do so can navigate to Windows Security > App & Browser Control > Exploit Protection Settings > Program Settings > OneDrive.exe > Turn off Export Address Filtering (EAF).