Forum Discussion
OneDrive Client Sync Issues: Unable to Retrieve DefaultDocumentLibrary ID
Hi Deleted,
Thank you for responding.
1. Yes, I'm able to use the web interface and also the Android app normally.
2. I don't think so, although it is part of a couple of Microsoft Entra Tenants.
3. I don't visually get an error. It will be stuck in a sign in loop like shown in the screenshot. I noticed in fiddler this login loop is basically OneDrive trying to retrieve my DefaultDocumentLibrary ID but failing to do so. The error response is also in one of the screenshots:
 
  
I would suggest you try the following:
1. Unlink Onedrive,
2. delete Onedrive from credential manager:
To delete OneDrive from the Credential Manager, you can follow these steps:
- Press the Windows key + R to open the Run dialog box.
- Type control keymgr.dll and click OK.
- In the Credential Manager window, click Windows Credentials.
- Locate the entry for OneDrive and click on it.
- Click Remove to delete the credential.
3. uninstall and reinstall onedrive
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Deleted which entry should be OneDrive? It seems to be in alphabetical order but as you can see there is no OneDrive at O:
Also, I must mention I've tried these steps before and my issue is consistent across Windows devices.
Apologies for the inconvenience, i have suggested all the necessary troubleshooting method you can apply, but since the issue still persist, you might need to raise a support ticket to support.microsoft.com/contactus.
Ensure that it is your personal account you are signed in with when raising the request.
If I have answered your question, please mark your post as Solved
If you like my response, please give it a Like
Appreciate your Kudos! Proud to contribute! 🙂