Forum Discussion
OneDrive Client Sync Issues: Unable to Retrieve DefaultDocumentLibrary ID
Welcome to Microsoft community, my name is Recep i'll be happy to help you today
As regards the sync issue
1. when you sign in your account on the web, are you able to see the content
2. Was the account converted to a business account at any point in time
3. when you sign in to Onedrive, what exactly is the error message you get when it's syncing.
Kindly provide any relevant screenshots that could be helpful.
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Hi Deleted,
Thank you for responding.
1. Yes, I'm able to use the web interface and also the Android app normally.
2. I don't think so, although it is part of a couple of Microsoft Entra Tenants.
3. I don't visually get an error. It will be stuck in a sign in loop like shown in the screenshot. I noticed in fiddler this login loop is basically OneDrive trying to retrieve my DefaultDocumentLibrary ID but failing to do so. The error response is also in one of the screenshots:
 
  
I would suggest you try the following:
1. Unlink Onedrive,
2. delete Onedrive from credential manager:
To delete OneDrive from the Credential Manager, you can follow these steps:
- Press the Windows key + R to open the Run dialog box.
- Type control keymgr.dll and click OK.
- In the Credential Manager window, click Windows Credentials.
- Locate the entry for OneDrive and click on it.
- Click Remove to delete the credential.
3. uninstall and reinstall onedrive
If I have answered your question, please mark your post as Solved
If you like my response, please give it a Like
Appreciate your Kudos! Proud to contribute! 🙂
If I have answered your question, please mark your post as Solved
If you like my response, please give it a Like
Appreciate your Kudos! Proud to contribute! 🙂
Deleted which entry should be OneDrive? It seems to be in alphabetical order but as you can see there is no OneDrive at O:
Also, I must mention I've tried these steps before and my issue is consistent across Windows devices.
Apologies for the inconvenience, i have suggested all the necessary troubleshooting method you can apply, but since the issue still persist, you might need to raise a support ticket to support.microsoft.com/contactus.
Ensure that it is your personal account you are signed in with when raising the request.
If I have answered your question, please mark your post as Solved
If you like my response, please give it a Like
Appreciate your Kudos! Proud to contribute! 🙂
