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Levi630's avatar
Levi630
Copper Contributor
Dec 13, 2023

One drive share link not working

Hi all, I'm trying to do a folder share with a client and they keep getting this error message? anyone know where its falling down

 

OneDrive for Business
  • LeonPavesic's avatar
    LeonPavesic
    Silver Contributor
    Dec 13, 2023

    Hi Levi630,

    the error message "Hmmmm... can't reach this page" with "ERR_CONNECTION_FAILED" usually indicates a network connection issue.

    but, various factors may cause your shared link to not function properly:

    - Sharing Limits: It's possible that you've reached your sharing limits.
    - Account Validation: Microsoft might need to validate your account.
    - OneDrive Status: Ensure that OneDrive is operational.
    - Organization Restrictions: Your organization may have disabled or restricted sharing.
    - Recipient's Account: The recipient might not have a Microsoft account.

    To troubleshoot, consider these steps:
    - Attempt to share a different file or folder to check for consistent behavior.
    - Check if recipient has a Microsoft Account
    - Check your organzational sharing settings
    - Ask the client to share a link with you to test its accessibility.
    - Try using “Private Mode” or “Incognito Mode” in your browser.

     

    Unable to share OneDrive files - Microsoft Support


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    Kindest regards,


    Leon Pavesic
    (LinkedIn)

    • Levi630's avatar
      Levi630
      Copper Contributor
      Dec 13, 2023

      Thanks LeonPavesic 

      Ive added some comments on your advice below. I'll go do some trouble shooting and might come back to you if i cant solve the issue using the below

       

      - Sharing Limits: It's possible that you've reached your sharing limits. This is a brand new account set up just for the client so has never had any content shared before
      - Account Validation: Microsoft might need to validate your account. I will look into this as the account is new and only created for this Client
      - OneDrive Status: Ensure that OneDrive is operational. This account can share with my person outlook without issues
      - Organization Restrictions: Your organization may have disabled or restricted sharing. I will look into this
      - Recipient's Account: The recipient might not have a Microsoft account. The Clients who organisation is heavily embedded within the Microsoft 365 infrastructure. this was why we set up a One Drive to support

      To troubleshoot, consider these steps:
      - Attempt to share a different file or folder to check for consistent behaviour.
      - Check if recipient has a Microsoft Account
      - Check your organizational sharing settings
      - Ask the client to share a link with you to test its accessibility.
      - Try using “Private Mode” or “Incognito Mode” in your browser.

       

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