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Kathryn Birstein's avatar
Kathryn Birstein
Copper Contributor
Mar 15, 2019

One Drive for Business Not Loading

I have an Office 365 E3 account. Here's my situation:

  • I understand the One Drive for Business client is now part of Windows 10. I have installed this after following instructions to delete my previous version of this app (scrubbing registry etc.)
  • When I type "OneDrive" in Windows 10 now I see "One Drive Desktop App"
  • When I doubleclick on this nothing happens. No cloud icon appears in the system tray. No icons in the system tray are hidden. I get no errors.
  • I am running Windows 10 Pro for Workstations. I logon as a local user.
  • I have my Office 2016 apps loaded (from Office 365).
  • I need to sync one folder from my One Drive in my Office 365 account that holds all of my client files (I am a consultant). Right now I have to upload and download all the files individually from

Note that I only want to sync ONE folder because I have way more files on One Drive for Business than would fit on my hard drive. I understand this is possible with the WIndows 10 One Drive app. 

 

I understand I SHOULD see the cloud icon that which would then let me choose Settings and specify which folder I want to sync.

 

Does anybody have any idea what is wrong? Any ideas on how to get the sync working?

 

Any help much appreciated!

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