Forum Discussion
One Drive and iOS Files app connection issue
Hi, I’m using the iOS Files app to connect to One Drive.
Recently I have experienced the following problem when trying to connect to One Drive.
Files app displays the error message, Content Unavailable. The folder contents could not be displayed because of an unknown error - try again.
I have deleted the One Drive and iOS Files app and reinstalled and tried to connect again but the problem continues. I have logged an issue with One Drive but we seem to be going around in circles and the agent doesn’t get the issue, even after sending a screen recording of what’s happening. Any ideas what’s going on as it’s doing my head in?
Hey stevenjeve,
I’ve just started having this same issue, and was wondering if you had ever discovered a fix? I tried logging out and logging back in on the One Drive app. This worked for a few minutes but when I switched apps and then came back I got the same error.
Much appreciated,
Tyler
I finally figured this out.
After trying everything, the fix that worked for me was as follows:
On the iPad go to settings and scroll down to OneDrive. In there, toggle the switch for 'clear account settings'.
Sounds like too obvious a fix, but this has had me stumped for months. Alas. That worked for me.
your a genius! Simple solution and it works! Has bogged me for weeks. Thank you so much stuwilson1
Yep works! stuwilson1
Thanks for starting the thread stevenjeve. This same issue started bugging me today. I have been using the files app linked to my OneDrive account for months now on my iPad without any issues. Looking forward to someone that might shed light on this issue.
Same issue on my iPad only.
Oddly OneDrive within the iPhone Files app works just fine.
Strange behavior.
Need solutions.
trufflehunter I am having the same exact issue. I cant access my iOS Files from my iPhone 11 ProMax. I can access OneDrive from the Finder app on my MacBook Pro, however. Kinda weird.
This has been happening randomly with my 2020 IPad Pro. I’ve not been able to duplicate the problem - but the last time it happened I was uploading two pdf files attached to an email in my gmail account.
The subdirectory contains over 50 pdf files. After I uploaded the two files, I got the error. In Files - but everything was ok in my One’Drive App
I figured out a work around. On another computer connected to my OneDrive account I created a new temporary folder and copied all the files from the affected directory to that temporary directory. When the Files App on my I Pad “saw” the temporary folder it opened Normally, Then I deleted the folder that wasn’t functioning and renamed the temp folder with the original name.
So far it’s working......
- Unfortunately it still doesn't work for me.
- I tried your workaround on my iPad Pro running iPadOS 13.5.1 but unfortunately it still doesn't work
Same issue, affecting iPhone and iPad - also affecting OneDrive Personal and OneDrive for Business... you can see them there, hit Files within the Files app, it briefly shows the contents and then errors....
but I've noticed that you can copy from Files into OneDrive, and that approach does list all the folders available within each of the OneDrive containers, but you cannot open Files from OneDrive/OneDrive for Business from within the iOS Files app
I am also running into the same problem I am on iOS beta. And I have two different drives one for Business and one for personal and they’re both having errors. I can access them on any other device but I have had issues for the past week or so trying to access the files from any app such as GoodNotes or the OneDrive app specifically. I’m trying to import some notes for work and I am running into a huge problem. I have an iPad 10.2 a.k.a. seventh GEN brand new.
- i use goodnotes as well and that's where i experienced this glitch. i cannot import my files from onedrive into my goodnotes. my onedrive will open and I get to access my main folder that only has 3-4 subfolders. i copied my most important files into a dummy folder that I added so I could import files. i did get a microsoft tech to help me fix it but he said that this can only be fixed with the next onedrive update
Having the same problem. Just trying to import a PDF from a specific OneDrive folder. Other folders in same OneDrive account are accessible. Using OneNote app on IPad Pro running 13.5.1 os
- OK, semi-solution, at least for my issue. I made a new folder in OneDrive and moved the pdfs I was trying to upload to this new folder, then uploaded to OneNote from this new folder with no issues.
- Same here since beginning of July. Guess either Apple or MS has change some protocol on the folder structure true.
Exactly the same problem here, stevenjeve I tried to move content to subfolders, to other folders etc and it persists. folders with few files open fine, the mais folder, Documents, where I dump pretty much everything and folders with more the 50 files shows the error message:
Content Unavailable
The folder contents could not be displayed of an unknown reason
Try again
The problem occurs in all my iOS devices. While it opens fine in Onedrive.app, I believe it could be a bug of the last version of this app.
- This solution worked! It appears the error occurs when there are more than 50 files in the root directory. We organizing files to subdirectories fix the issue. Thanks.
- The new update solved the problem. I updated, logged out, OneDrive and office 365, logged in and it worked.
My OneDrive stopped working again when I uploaded a couple of more files.
But this update seems to have worked.. I deleted the App and then reinstalled it on my IPad.
Subdirectory opens normally.
Thank You!!
