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Christian Hanzal-Bayer's avatar
Christian Hanzal-Bayer
Copper Contributor
Feb 08, 2017

Ondedrive (groove.exe) crashes when syncing SharePoint (onPremises) Libraries

Hi there,

 

we are currently using SharPoint 2013 onPremises with Windows 10 Enterprise and Office 2016.

Since upgrade (re-installing) from Office 2013 to Office 2016 groove (Version 16.0.4471.1000) crashes with EventID 1000 (generic?) in Module C:\Windows\SYSTEM32\KERNELBASE.dll when someone tries to sync a SharePoint TeamSite Library. Syncing the Mysite (OneDrive) is working fine.

I searched the web and this Community for that but no avail. Did i miss anything?

 

Is there any ressource you guys can suggest to point out the cause of this beahiour?

 

Thank you an advance

Best wishes

Christian

  • Dean_Gross's avatar
    Dean_Gross
    Silver Contributor

    Are your OneDrive sites on-premises or are you in hybrid mode with those sites actually running in O365/SPOnline?

    • Christian Hanzal-Bayer's avatar
      Christian Hanzal-Bayer
      Copper Contributor

      Hi Dean,

       

      thanks for your reply.

      The SharePoint Site resides on a onPremises SharePoint installation.

      No Hybrid mode.

  • Have you thought of installing the Next Gen Sync client to replace the groove.exe version? It does a much better job.
    • PeterWhitehouse's avatar
      PeterWhitehouse
      Iron Contributor

      I don't think the next gen sync client can sync on-prem sharepoint yet, bascially its the only reason its not been fully retired yet.

      • Christian Hanzal-Bayer's avatar
        Christian Hanzal-Bayer
        Copper Contributor

        Peter is right - groove.exe ist the only (known) way to sync onPrem SharePoint Libraries.

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