Forum Discussion
Office365 OneDrive Share - Link cant be sent to external email address
Within Office365 > OneDrive. On Mac and windows (both chrome), users are starting to notice that when an external contact is entered which has been used many times before without issue, is now getti...
StephenRice
Microsoft
MicrosoftHi all,
Thanks for flagging me, this is definitely unexpected. A few thoughts:
1) It looks like the e-mail address is unresolved. If you click out of the text box, does it auto resolve to the e-mail address?
2) If you look at the user in the directory who was resolved in the second screenshot, is the e-mail address you're sharing with linked in any way?
If none of the above, is someone able to get a Fiddler trace and send it to me? We haven't been able to repro this on our end. Thanks!
Stephen Rice
OneDrive Program Manager II
We are now using OneDrive for Business. One of our external course writers has both a gmail and a hotmail address. We first sent him a link to the folders in our OneDrive he needed access to. But his personal OneDrive 365 uses the hotmail address. We want to send the link to our OneDrive folders to his hotmail address, so he can set it up so that he can sync to our OneDrive off of his windows explorer folders. But when I try sending a sharing link to his hotmail address I get the "link can't be shared" error message. And OneDrive just keeps bringing up as an option the gmail address.
How can I totally delete his gmail address from our OneDrive directory/memory so I can then create and send him a sharable link to his hotmail address?
Olgy Gary, Lead Instructional Designer
ORU
- StephenRice
Olgy Gary, Robert Woods is correct. Check the O365 Admin Portal and look for a user with that e-mail address. If the user's e-mail is srice@microsoft.com, it should look something like srice_microsoft_com#EXT#@contoso.com. What is happening is that when you share, by default we pick a user who matches in your company's directory. Once removed, this should work properly. Thanks!
Stephen Rice
OneDrive Program Manager II
I am having this same issue but with a little bit of a twist. My users have a 365 office business account with an on prem exchange account(non 365). The Email that they use is the same user name for each account. When I try to share a OneNote or OneDrive doc I get the error "The link can't be sent because at least one recipient isn't valid. If I send to an address that is not in or organization it will work fine. It is only when I try to send to someone with in our same domain and has a office 365 business account that I get the error. If I send to a user that does not have a 365 account but has the same domain name it works fine.
Example
bob@me.com - they have a office 365 business account and I get the error
Sue@me.com - they do not have a office 365 business account they get the invite and stated that they are outside of my organization but it works.
dan@gmail.com They are not in my user list, dont know if they do not have a office 365 account they get the invite and stated that they are outside of my organization but it works.
I looked and dont see any accounts other than guest accounts with the #ect#. Non of them have the me.com domain name.
Any ideas.
End the email address with a semicolon. Brian Crowther
Thanks, Stephen, for confirming what Robert shared as the correct solution. Earlier today I sent Robert's comment to our system admin. After he deleted the user's gmail address from the system, I was able to resend links to individual folders in our department's OneDrive using the hotmail address.
See if you can remove the external user from the office 365 admin center. They will be marked with #EXT# in the username.
https://support.microsoft.com/en-us/help/3026385/how-to-remove-users-from-sharepoint-online
Additional notes
- At the Office 365 admin center level, user management lets an administrator manage users (create, delete, license, and assign delegated admins) in the Azure Active Directory domain structure. The portal also allows for the management of external users for site collections, including personal sites.
Robert, your suggestion worked! I forwarded your comment to our system administrator and he was able to delete the gmail address this user has. Soon after I was able to send him a link to the individual folders within our department OneDrive he needed to access. Thank you for taking the time to provide a solution for us. It worked.
Robert Woods wrote:
See if you can remove the external user from the office 365 admin center. They will be marked with #EXT# in the username.
https://support.microsoft.com/en-us/help/3026385/how-to-remove-users-from-sharepoint-online
Additional notes
- At the Office 365 admin center level, user management lets an administrator manage users (create, delete, license, and assign delegated admins) in the Azure Active Directory domain structure. The portal also allows for the management of external users for site collections, including personal sites.
