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RahamimL's avatar
RahamimL
Iron Contributor
Feb 04, 2019

Office 2016 browse onedrive folder loading

Hi all,

 

I have a user who for some reason when opening any office app and trying to share a file that is in a OneDrive location it attaches the file and isn't sharing the file as a link.

 

What I found was that when I open word, for example, and go into Open and click on OneDrive - (my company) option it doesn't load the folder list and get stuck on loading.

 

I hope this is just a bad installation issue, but I would like to know if someone else encountered a similar issue and was able to resolve.

Thanks in advance

    • RahamimL's avatar
      RahamimL
      Iron Contributor

      I tried both removing and re adding the account and repair office. No luck...

      The sync was working fine before and after removing and adding the account.

      • What happens if you go into the onedrive folder via file explorer! Can you see the files and share from there?

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