Forum Discussion
Not seeing any folders or files in iOS app, only 'Libraries'
As a quick followup, I got it figured out. Users needed to go to OneDrive on the web and create a temporary file or folder. Then once they signed out and back into the OneDrive app on their iPad, all their files magically appeared and they were good to go.
Seems like others had the same issue but creating files and folders on web version of onedrive was not sufficient.
I tried something and it seemed to work:
- Create a file and a folder manually on web version of onedrive
- on ipad/iphone, in settings, go to icloud > Apps using icloudf (click "Show All), and ensure that onedrive using icloud is ticked off
- Check if it solved things, if not re-tick it on and you're done, if not keep on with next steps
- Delete the onedrive app
- reinstall onedrive app
- login: works like a charm
UPDATE: So this was happening for the user's phone I was setting up. I setup their iPad and same thing happened. I ended up resolving this by doing the following:
- Unassigned the user's E1 license
- Initiated sign-out of all sessions
- Signed back into the OneDrive app WITHOUT having an E1 license - all items showed up as they should.
- Re-assigned E1 license, app continued to work.
I did the above process just for the phone and the iPad continued to have issues after signing out and back in multiple times (with the license assigned after step 4). It ONLY resolved on the iPad after doing those steps as well, which included unassigning the license and signing back into the app without a license. Really strange.
Had a similar issue with a new account. After trying everything we could think of, I found this answer and we unassigned E3 license. Logging back into OneDrive without the license (waited an entire day), STILL, the files did not show. Finally, after reassigning the license, it began to work. So, this ended up as the solution. And this is coming in as a possible fix two years later. Thanks!