New add shortcut feature snyc not on all clients

Question

Hi together, i have trouble with the new feature "add shortcut to OneDrive" The feature is visible and all our customers can add shortcuts. But they will never sync to the clients.

I did some self tests, i have 3 clients, the only difference is the office version.

It works on my clients with monthly channel, Office version 13426.20274

It will not work with semi anual channel, Office version 12527.21330

Problem all our customers have the older version, so can anybody confirm that there is any dependency for this feature.

hansbrender · Answer

Juergen&nbsp;Has nothing to do with Office.please look, which OneDrive Version do they use.&nbsp;

juergen · Answer

HansBrender&nbsp;ok, i forgot this in my message, all have the same OneDrive Client version, this fact a already checked. During the tests i update one to the latest insider version, without success.So where is the hint ?

hansbrender · Answer

Juergen&nbsp;ok, was this folder earlier synced? (Shared with me -&gt; Sync)maybe my blog post will show you, where the&nbsp;error is.

juergen · Answer

HansBrender&nbsp;yes i read it ( i follow your blog :), no both folders i test was created early this week in OneDrive and shared with me, in addtion i also create on and shared it back.Our topic, we have here ( 10.000 clients ) have all the same problem and the same OS and office version, everybody can use the function, you see it in OneDrive Online, but it never will be synced. Except our so called insider clients with monthly channel ( around 20 clients)&nbsp; they work.I search now since two weeks to understand the difference. In my opinion, there must be a dependency i did not fould yet

hansbrender · Answer

Juergen&nbsp;So what's the OneDrive Version the "normal" users use?

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New add shortcut feature snyc not on all clients

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