Forum Discussion
Modification loss in excel files hosted on OneDrive
On December 4th I discovered losses of modifications in some files.
When opening an Excel file I often work with, I was suprised since I was sure I added some lines into it a few days ago.
I looked at version history and found a strange behaviour on December 4th: several versions on 29th November 15:06 with the same size.
One of the 3 versions of 29th November 15:06 seem to be the latest in terms of modifications, even the size was similar. So I manually recovered this one. I did the same on a 2nd excel file to confirm the issue. Other files may be impacted.
How can that happen? Could it be a ntp issue leading OneDrive not to know which version is the latest?
I opened a case at MS support, but they closed the case w/o resolution. They even didn't try to understand the issue, just sending a TN how to restore a version of a file. But first I need to identify all the impacted files, then to find the correct version. I can't do these actions manually on hundred or maybe thousands of files.
How could I proceed?
Do u think it is related to Excel or OneDrive or to sthg else?
2 Replies
I opened a new case at OneDrive support. After 20 days, they think it is an issue with MS Office not OneDrive. I opened a ticket at MS Office, after less than one hour, they confirm it is a OneDrive issue. The OneDrive support is very poor, they don't do any analysis, just try to guess. Who could help with this issue?
I open a new case at OneDrive support. From their (minimal) analysis, they wrote the problem comes from MS Office.
