Forum Discussion
Known Folder Move fails, error code 0x80004005
I am thrilled to report that OneDrive support contacted me today and my issue has been resolved. Unfortunately, the root cause in my case may be completely different others, but I want to share it here anyway just in case it might be of help to someone.
As I mentioned previously, OneDrive support had identified and removed a second OneDrive for Business library related to my account, which had a 1 appended to the end of the UPN. As it turns out, there was actually a 3rd OneDrive for Business library for my account, this one using a UPN with our 'domain.onmicrosoft.com' domain instead of our primary domains. It seems that the 2 accounts were somehow conflicting when KFM tried to turn on, and causing it to fail.
So, even if they've already looked into a possible second library for an account having issues, it might be worth having them look again, this time for one using an onmicrosoft.com domain or alternate domain associated with your tenant.
I hope that helps!
Steve
Just a quick update to say that I've still made no progress here. Support has tried a few more things, to no avail. One thing they tried a few weeks ago is worth noting -
Like Deleted, I apparently had 2 OneDrive for Business libraries. When I opened my OneDrive for business library in a web browser, the URL included my email address with a '1' appended to the end of it. If I modified the URL, removing the 1 from the end of my email address, it took me to the empty library.
Initially, support was going to delete the empty library and rename the one containing my data to remove the '1', but they were not able to do that for some reason. Instead, they had me turn off Files on Demand and sync my entire onedrive library to My PC, then unlink my onedrive client from my account. Then they deleted the library with the '1' attached, and updated my account to point to the empty library, without the '1'. Then I signed back in to OneDrive on my PC, linking my account to the client, and it uploaded all of my data into that library.
One important note here -- Despite assurances from the support rep that this process would serve to backup and restore all of my data, that was not the case. This process caused data loss. It turns out that OneNote notebooks are stored in OneDrive, but managed by OneNote, and the OneDrive client does not synchronize those files/folders. I lost multiple OneNote notebooks because of this. Fortunately, the most important and frequently used notebook was cached by OneNote on my PC, and I was able to copy and paste every note from it into a new notebook.
Deleting the extra library did not fix my issue with Known Folder Move. Support has had me try a couple of other things since then, but nothing has helped. Most recently, they asked me to reproduce the issue and send them the client logs again for further review.
Ugh.