Forum Discussion

Bronze Contributor

Jul 12, 2018

Solved

Known Folder Move fails, error code 0x80004005

I have enabled the group policy setting to prompt users to move known folders to onedrive. On my workstation, I am now receiving the prompt, but when I click the start protection button it fails. T...

files

OneDrive for Business

Steve Whitcher
Oct 31, 2018
I am thrilled to report that OneDrive support contacted me today and my issue has been resolved. Unfortunately, the root cause in my case may be completely different others, but I want to share it here anyway just in case it might be of help to someone.

As I mentioned previously, OneDrive support had identified and removed a second OneDrive for Business library related to my account, which had a 1 appended to the end of the UPN. As it turns out, there was actually a 3rd OneDrive for Business library for my account, this one using a UPN with our 'domain.onmicrosoft.com' domain instead of our primary domains. It seems that the 2 accounts were somehow conflicting when KFM tried to turn on, and causing it to fail.

So, even if they've already looked into a possible second library for an account having issues, it might be worth having them look again, this time for one using an onmicrosoft.com domain or alternate domain associated with your tenant.

I hope that helps!
Steve

Steve Whitcher

Bronze Contributor

Aug 29, 2018

Here are a few more details about my issue that I've found since I posted originally:

My issue definitely seems to be account specific. I've enabled KFM for many other users in our org at this point, and no other users get this error. For me, I've tried across multiple computers, including freshly imaged computers. The version of OneDrive client doesn't make a difference either. It's been happening since the first KFM enabled version came down, and continues still in the current versions.

The one thing I guess I haven't tried yet is a clean install of Win 10 direct from media, not domain joined. I don't expect that to make a difference, but I'll spin up a VM today and try it.

I've had a ticket open with OneDrive support since mid July, and after initial activity going back and forth with the support rep, remote sessions to demonstrate the issue to him, collecting and sharing log files, trying different client versions, different computers, etc, I was told that the ticket was being passed to their escalation team. Since then, there has been zero activity other than replying to my request for updates to tell me that it's with the escalation team and there is nothing more to be done until that team responds. (Ticket #687064, in case anyone from MS is reading and wants to look into it.)

So, I guess the tl,dr for this update is that there is no update. Just more detail.

Steve Whitcher

Bronze Contributor

Aug 29, 2018

And, FWIW, I did build a fresh VM with Win10 installed from media, log in with a new local account, and sign into OneDrive with my O365 account. Even then, I get the same error when trying to enable Known Folder Move. So, definitely not an issue with the client pc or environment specific policies etc.

Bavo Bostoen
Copper Contributor
Sep 22, 2018
Have been having the same issue for weeks and weeks.
It's (probably) account specific, but there are many reasons why it might not work, eg if your profile folders are redirecting to another volume than the one OneDrive is residing on, it will not work.
After correcting some of those documented prerequisites, it still doesn't work.
Also: my work style is completely nomadic so I log in and out of a lot of machines on a daily/weekly basis (AD joined, Azure joined, workgroup joined) - I suspect that if one of those machines has an issue preventing KFM, it probably blocks the feature working anywhere. Would be horrible architectural design but I would not be surprised.

Conclusion: sadly another MS feature that is not tested, half baked and not thought through.
Which is a pity because it's a good idea: makes your profile data more available, potentially protects against ransomware etc => finally an area where MS could make a difference... alas.
- Deleted
  Oct 03, 2018
  I have the same issue and have confirmed it appears to be account specific as new accounts have been OK. Not found a fix
  - Deleted
    Oct 06, 2018
    I found out I had two onedrive sites. deleted both and created a fresh one and still no better!