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Steve Whitcher's avatar
Steve Whitcher
Bronze Contributor
Jul 12, 2018
Solved

Known Folder Move fails, error code 0x80004005

I have enabled the group policy setting to prompt users to move known folders to onedrive.  On my workstation, I am now receiving the prompt, but when I click the start protection button it fails.  T...
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OneDrive for Business
  • Steve Whitcher's avatar
    Steve Whitcher
    Oct 31, 2018

    I am thrilled to report that OneDrive support contacted me today and my issue has been resolved.  Unfortunately, the root cause in my case may be completely different others, but I want to share it here anyway just in case it might be of help to someone.

     

    As I mentioned previously, OneDrive support had identified and removed a second OneDrive for Business library related to my account, which had a 1 appended to the end of the UPN.  As it turns out, there was actually a 3rd OneDrive for Business library for my account, this one using a UPN with our 'domain.onmicrosoft.com' domain instead of our primary domains.  It seems that the 2 accounts were somehow conflicting when KFM tried to turn on, and causing it to fail. 

     

    So, even if they've already looked into a possible second library for an account having issues, it might be worth having them look again, this time for one using an onmicrosoft.com domain or alternate domain associated with your tenant.  

     

    I hope that helps!

    Steve

Stephen Morning's avatar
Stephen Morning
Copper Contributor
Aug 13, 2018

Hi Steve,

 

I've ran into this exact issue on my first test laptop when the KFM feature appeared.  

 

Have you got any where with the problem?  I haven't had time to look into it any future but am not hoping to have a closer look this week some time.  

 

Thanks!

Stephen.

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