Forum Discussion
Known Folder Move fails, error code 0x80004005
I am thrilled to report that OneDrive support contacted me today and my issue has been resolved. Unfortunately, the root cause in my case may be completely different others, but I want to share it here anyway just in case it might be of help to someone.
As I mentioned previously, OneDrive support had identified and removed a second OneDrive for Business library related to my account, which had a 1 appended to the end of the UPN. As it turns out, there was actually a 3rd OneDrive for Business library for my account, this one using a UPN with our 'domain.onmicrosoft.com' domain instead of our primary domains. It seems that the 2 accounts were somehow conflicting when KFM tried to turn on, and causing it to fail.
So, even if they've already looked into a possible second library for an account having issues, it might be worth having them look again, this time for one using an onmicrosoft.com domain or alternate domain associated with your tenant.
I hope that helps!
Steve
Steve Whitcher How did you find out about your second / third library? Can only OneDrive support do it?
Major_Payne and teckel12 - Sorry for the delayed response. I had to go through OneDrive support to get this fixed, and they were the ones who discovered the additional onedrive libraries for my account. Once I knew about the extra libraries, I could see both drives on the web, as I described in a prior post:
When I opened my OneDrive for business library in a web browser, the URL included my email address with a '1' appended to the end of it. If I modified the URL, removing the 1 from the end of my email address, it took me to the empty library.
If you don't see a number appended to the UPN in the URL when viewing the drive online, then your issue may not be the same thing, I couldn't say for sure.