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AmayKulkarni's avatar
AmayKulkarni
Copper Contributor
May 27, 2021

Issue in OneDrive app - There was a problem connecting to Onedrive.

There was a problem connecting to Onedrive. Teams is working fine.

 

Above is the error message.

50 users are affected.

  • Patrick_Casey's avatar
    Patrick_Casey
    Copper Contributor

    I have several users reporting this as well, with no apparent resolution after having tried various solutions including (but not limited to):

    • Disabled the firewall
    • Reset IE
    • Reinstalled one drive client
    • Update one drive client to the latest version
    • Tried removing TLS settings from IE and adding back
    • Tried resetting onedrive client using command: %localappdata%\Microsoft\OneDrive\onedrive.exe /reset
    • resetting the network adapter by running netsh winsock reset
    • Clearing away the Onedrive folders in the user's Appdata folders and reinstalling again
    • Adding a Windows Firewall rule to allow OneDrive
    • Checking for proxy settings (there were none)

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