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Andres_oli17's avatar
Andres_oli17
Copper Contributor
Aug 13, 2024

I can't open my personal One drive vault

Hello

It doesn't allow me to enter the personal vault inside my One drive. I have access to all other files except the personal vault.

It asks me to authenticate. I have done it in several ways with the authenticator app, with the password, and after authenticating I get the error "THE CONFIGURATION OF THE PERSONAL STORE CANNOT BE COMPLETED" "THERE WAS A PROBLEM SETTING UP YOUR PERSONAL STORE. TRY AGAIN IN A FEW MINUTES "

I have already tried restarting the session, on another device, on a desktop PC and the same problem occurs. I've been having this problem for 5 days!!

I have paid the subscription up to date. I have files there that I can't lose, thank you


Capture from my iphone:

 

 

Capture from mi pc:

 

  • bashasilvian's avatar
    bashasilvian
    Copper Contributor

    Andres_oli17  having the same problem for  more than two weeks. And even microsoft service is not helping. And also pay for the subscription.... I got a message from them that I need to wait for the update... 

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