Files shared with Anyone sometimes prompt users to request acccess to the file

Hi all,

Like the others, I have been seeing this issue as well as a few people not being able to access OneDrive documents either. I had my director open a ticket with Microsoft, and received the response below. My users are currently OOO, so was hoping to pass this along and see if it worked for anyone else.

Carry out the steps below for the users with the OneDrive issue:

• From the Sharers OneDrive
• Go to return to classic OneDrive from the bottom left corner of the OneDrive page
• Click the settings gear icon > Site settings > People and Groups
• Edit the URL such that "_layout/15/people.aspx?MembershipGroupid=0" is the last information on the URL address.
• Locate the user who is unable to access the shared item
• Check the box in form on the username
• Click Actions and Select Delete Users from Site Collection
• Proceed to reshare items from the OneDrive with the user

Carry out the steps below for the users with SharePoint issue.

• Navigate to the SharePoint site >> site permissions >> advanced permissions settings
• Edit the URL such that "_layout/15/people.aspx?MembershipGroupid=0" is the last information on the URL address. (Replace /_layouts/15/user.aspx with  /_layout/15/people.aspx?MembershipGroupid=0)

• Locate the user who is unable to access the SharePoint site
• Check the box in form on the username
• Click Actions and Select Delete Users from Site Collection
• Proceed to reshare the site again with the user

Let me know if anyone is able to try and what the outcome is.