Forum Discussion
Files shared with Anyone sometimes prompt users to request acccess to the file
Thanks for these ideas, Chris. I don't think this is happening because of copying the URL since the link always works when the user tries it a second time. Users have experienced the issue when they use the attach file option in Outlook to share a copy of a file from OneDrive, and by using the share feature in OneDrive.
But because it's random it makes it rather odd. Usually first time is because your not authenticated and SSO kicks in then try again and it works. Hence why there might be something odd requiring authentication of the page to happen.
I guess one thing to check, when it works check the name in the top right, is it anonymous when it does, and the users name when it gives access requests? Or vice versa? might be something to keep an eye out for to give some clues.
- Emily MasonJan 03, 2019Copper Contributor
Thanks Chris. I believe this has always been happening with links to files. That's a good thought that it is has something to do with authentication. I'll try to keep an eye out for what name is listed when I catch it happening again.
- StephenRiceJan 07, 2019
Microsoft
Hi Emily Mason,
This does sound like an authentication issue as Chris described. If by chance you can get a fiddler trace of the access prompt, do let me know so we can take a look. Also see if this ever repros in an incognito browser as that should work no matter what. Thanks!
Stephen Rice
OneDrive Program Manager II
- Emily MasonJan 07, 2019Copper Contributor
Thanks, Stephen. I'll give the fiddler trace and incognito browser a try if I can ever catch this happening. The trouble is it's difficult to reproduce the issue because by the time I hear about someone experiencing the issue the link works for them the second time around. Thanks for the suggestions.