Forum Discussion
Files shared with Anyone sometimes prompt users to request acccess to the file
StephenRice Our organization has the same problem (for several years) ! I've opened several tickets with Support with no help (other than asking me for fiddler logs when the issue happens). I've even shared Office and Azure audit logs with Support. Just like everyone else, 9 out of 10 will be able to access. the 10th person will be able to access after clicking on the link multiple times.
I've experienced the issue personally (member of IT) so double checked everything was set correctly (links shared vs what is under manage access). In my experience, when it didn't work after clicking on the link a couple of times, I clicked on the link in an incognito browser window and was able to access with no problem. Afterwards, no issues accessing with regular browser. No time to get fiddler logs as needed to collaborate in real time !
- StephenRice
Microsoft
Hi Lavan Jeeva,
Totally understand the frustration here (and largely feel the same way). We see reports on this occasionally but our ability to reproduce & determine the exact cause hasn't shown us any results. Fiddler traces are the most useful tool for us to help root cause this but obviously tough as it requires a certain amount of prescience to have Fiddler running before the one in a million glitch 😞 I do keep an eye on this thread in case anyone shares something that helps us break through here and do keep submitting support tickets in case that avenue turns up something as well. In the meantime, the team will keep looking for solutions here. Appreciate everyone's help in watching for this!
Stephen Rice
Senior Program Manager, OneDrive
- Our tenant is experiencing this issue and I was able to capture Fiddler logs. What's the best way to share them? Should I raise a support request instead?
- StephenRice
Hi lrc5333,
Shoot me a Direct Message here in TC and we can take a look! Thanks!
Stephen RiceSenior Program Manager, OneDrive
