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Ankita Kirti's avatar
Ankita Kirti
Former Employee
Feb 01, 2022

Files On-Demand for macOS QA

Hello there!    2.24.22 UPDATE: We've been listening to your feedback, and we've made some design changes. We're releasing a new version that addresses the most common themes and makes it easier ...
OneDrive for Business
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JayMarroquin's avatar
JayMarroquin
Brass Contributor
Feb 02, 2022

Ankita Kirti Jack_Nichols 

 

The impact to creatives such as photographers, videographers that store large amount of big files hasn't properly been addressed. The actual files reside in a hidden cache folders. Most Adobe products I've tried and DaVinci resolve aren't working with the shortcut links.

 

As detailed below:

"I wanted to reserve judgement until actually trying OneDrive after my macOS 12.2 update. As everyone else said, a Microsoft product that was working flawlessly is now broken. ALL of my Adobe photography apps such as Lightroom and Bridge can't easily find my files.

 

Syncing is broken or extremely slow. A Sync Root which contains links, not actual files, and it can only be on your main drive. A Cache Path, contains the actual files, but only if currently downloaded or if Pinned. And this Cache Path is HIDDEN and users do not have the ability to modify this folder or its contents. Tell me, how the heck do I navigate to my files? The shortcut doesn't work in Bridge where my files used to reside? Now the only way see my photos in Bridge is to navigate to my Sync root and wait for them to sync? The files aren't even there.

BEFORE - External HD > OneDrive > Folder

NOW - Local HD > Users > Username > Library > CloudStorage > OneDrive-Personal > Folder

 

Oh wait, I can choose to show hidden files in Adobe Bridge and navigate to the hidden .ODContainer-OneDrive to see my files in Bridge. Where should I even mark or edit my data from? No thought given to workflows or users. 

dataveg's avatar
dataveg
Brass Contributor
Feb 02, 2022
I think the problem here is that somehow this business-critical piece of software has made a major change (which I understand was precipitated by other system changes) with it appears NO analysis of common use-cases. In our case the files have to 100% with no interruption be available locally. We use the folders as daily working folders. They must be searchable and visible to all applications. We have to be able to trust the notification icons (in the past if the download badges weren't green I would wait until sync before undocking my laptop to go to the airport). This is how I work - and how everyone in my small company uses work. And the rest of my week will be spent with my colleagues trying to fix their machines.

A simple mantra: WE CANNOT ASSUME CONNECTIVITY. We travel. We work around the world. The people who made these changes are sat in Renton with their 1Gb connections and can't understand why we are whining.

Sadly my company is currently committed to Office 365 - If this doesn't get fixed that will definitely be reviewed.OneDrive is a KEY COMPONENT OF Office 365 fo Business - how has this been allowed to happen?

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