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PGraham's avatar
PGraham
Brass Contributor
Oct 27, 2017

End User Experience Testing - Inconsistent Warning Messages

We've been doing some user experience testing before enabling OfB for our users and came across what we think is an odd behaviour.   Our tenant has the following settings for sharing: - Only exist...
OneDrive for Business
jcgonzalezmartin's avatar
jcgonzalezmartin
MVP
Oct 28, 2017
I think the problem could be related to the fact that this setting is expecting a corporate domain and not gmail.com / hotmail.com / similar...but I hope someone from the team can provide the right answer
PGraham's avatar
PGraham
Brass Contributor
Oct 30, 2017

In my mind, these scenarios should return a similar error message if we are talking about end user experience.  A message indicating that this email address is not allowed to be shared with or something to that effect.

  • StephenRice's avatar
    StephenRice
    Icon for Microsoft rankMicrosoft
    Nov 06, 2017

    Hey PGraham,

     

    Are your end users seeing that exact message as well or is it only your admin account? The message directing you to the admin center should only appear if your account is an SP admin or an O365 admin. More broadly, we definitely know that some of our error messages are less than useful and it's something we're looking to improve. Thanks!

     

    Stephen Rice

    OneDrive Program Manager II

    • PGraham's avatar
      PGraham
      Brass Contributor
      Nov 08, 2017

      Thanks StephenRice for the reply.

       

      You are correct the experience using a general user is slightly better, but in my mind the error messages should be the same, no?

       

       

      • StephenRice's avatar
        StephenRice
        Icon for Microsoft rankMicrosoft
        Nov 08, 2017

        PGraham,

         

        The error message has two parts: The first is meant to tell you why the action you're taking didn't work (and this is where we could be more specific). The second is to help the user find remediation. If it's an end user, they can't fix this on their own so we direct them to talk to their IT person, admin, etc. For an admin though, we wanted to let them know where the setting was so that they could follow up. Thanks,

         

        Stephen Rice

        OneDrive Program Manager II

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