Forum Discussion

Pietro1977's avatar
Pietro1977
Copper Contributor
Sep 11, 2023

Double istances of the app

Goodmorning, at the startup of windows 11, two istances of ondrive start: one, the wanted one, is the one I'm logged in with my business account, the second one is OneDrive - Personal - not logged in. I'm not able to avoid the second one. Non way. I tryied with various reg key. Can you help me please?

 

double
OneDrive for Business
Startup
  • LeonPavesic's avatar
    LeonPavesic
    Silver Contributor
    Sep 11, 2023

    Hi Pietro1977,

    To try to solve this issue, you can try these steps:

    1. Check for Startup Programs:

      • Press Ctrl + Alt + Del and click on Task Manager.
      • Go to the "Startup" tab.
      • Check if you have both instances of OneDrive listed. If so, you can disable the one you don't need by selecting it and clicking "Disable."

    2. Check Windows Settings:

      • Right-click on the Windows Start button and select "Settings."
      • Go to "Apps" and then "Startup."
      • Ensure that you don't have "OneDrive - Personal" set to start at startup. If it's listed, toggle it off.

    3. Unlink Personal OneDrive Account:

      • If you have both a business and personal OneDrive account linked, you may want to unlink the personal account.
      • Right-click on the OneDrive icon in the system tray.
      • Select "Settings" and go to the "Account" tab.
      • Click "Unlink this PC" next to your personal account.

    4. Registry Editor (Advanced):


      • Press Win + R to open the Run dialog, type regedit, and press Enter to open the Registry Editor.
      • Navigate to HKEY_CURRENT_USER\Software\Microsoft\OneDrive\Accounts.
      • Delete any subkeys related to the personal OneDrive account.
      • Restart your computer.

        After trying these steps, restart your computer and check if only the desired instance of OneDrive (OneDrive Business) starts at Windows 11 startup.


        Please click Mark as Best Response & Like if my post helped you to solve your issue.
        This will help others to find the correct solution easily. It also closes the item.


        If the post was useful in other ways, please consider giving it Like.


        Kindest regards,


        Leon Pavesic

    • Pietro1977's avatar
      Pietro1977
      Copper Contributor
      Sep 25, 2023

      LeonPavesic It didn't work. I removed the reg key, I removed the "Personal" folder in C:\Users\Me\AppData\Local\Microsoft\OneDrive\settings, I disconnected the account (not connected). Restart.

      No way.

      Other ideas?

       

      Thank you very mutch sorry if i'm short, language poorness 🙂

      • LeonPavesic's avatar
        LeonPavesic
        Silver Contributor
        Sep 26, 2023

        Hi Pietro1977,

        thanks for your Update.

        I can give you a few more things to try:

        1. Uninstall and reinstall OneDrive. This may clear up any corruption that is causing the issue. To uninstall OneDrive, go to Settings > Apps > Apps & features. Find OneDrive in the list and click Uninstall. To reinstall OneDrive, go to the Microsoft Store and search for OneDrive. Click Get to install the app.
        2. Use the Microsoft Support and Recovery Assistant (SaRA) tool. This tool can scan your computer for and fix common problems. To download and run the SaRA tool, go to the Microsoft support website and search for SaRA. Click Download tool and run the tool.
        3. Contact Microsoft support. If you have tried all of the above steps and you are still having the issue, you can contact Microsoft support for further assistance.

        Here are some additional tips:

        • Make sure that you are running the latest version of Windows 11.
        • Make sure that you have all of the latest updates installed for OneDrive.
        • Try running OneDrive as an administrator.
        • Try disabling all other startup programs to see if that resolves the issue.

         

        Please click Mark as Best Response & Like if my post helped you to solve your issue.
        This will help others to find the correct solution easily. It also closes the item.


        If the post was useful in other ways, please consider giving it Like.


        Kindest regards,


        Leon Pavesic

Resources