Forum Discussion
Discrepancy with storage records on OneDrive. We calculate 176G OneDrive sees over 5 T for one user
OneDrive says we are using over 5t we only see 176G of files. We've no way to reconcile this
6 Replies
- It would handy to know exactly where in the user interface you are seeing these different figures!
From: Microsoft OneDrive <email@mail.onedrive.com>
Sent: May 4, 2022 8:03 PM
To: wylieronald@rogers.com
Subject: You’ll soon lose access to your OneDrive fileshttps://click.mail.onedrive.com/?qs=e5cc550fb513839384e4701d83e2ec127268efc2721d5704e9150d2483c9cbfd1124058b7854701ee6cb3c4556c81d93cc2a5b9423378a16 | https://view.mail.onedrive.com/?qs=936c42c2ac83d0053e2b5c69f0c2fdb99115086e5919c2ae0aecacdc81b729409fe73f81e1b86b8c9ecb4a73320a4b1e55252a223b1715bf3c12dbe87244c417295257c0419204cfeb0ab6183cdfd778
You’re over your OneDrive storage limit and you will soon lose access to your files
Your personal account is 145 GB over your storage limit of 5 GB and will be frozen on or after May 12, 2022. Your files are still there. However, while you’re over your limit, you won't be able to add new files to your OneDrive and changes made to existing files won’t sync across devices.
To keep using OneDrive, you can https://click.mail.onedrive.com/?qs=e5cc550fb513839346892aa79441d0870c964157cfe0bd07a58059984a75d2d406403a7a8378c4d95d26f087110231914d1e3c779371caa8 or https://click.mail.onedrive.com/?qs=e5cc550fb513839342c19d8b93dffca7126932a8b6e203450f734beb8dc685641364c82a349330fac5a6fb8cd5da009cc14b5bfa6f1750c1 you don’t need.
We understand that with Office 365 we get a 1T not 5G cloud storage. For some reason we are pinned at 5G yet the properties of this drive show well below that.
I'm not sure how to reach someone to sort this out. I've just returned from vacation and tomorrow they lock the account.
- That was almost unreadable, but if you're worried about lockout then contact Microsoft support in your country immediately. Random people on newsgroups can't assist with your account issues.
- Agree!
