Forum Discussion

DanDyble's avatar
DanDyble
Copper Contributor
May 09, 2022

Discrepancy with storage records on OneDrive. We calculate 176G OneDrive sees over 5 T for one user

OneDrive says we are using over 5t we only see 176G of files.  We've no way to reconcile this
storage
Mike Williams's avatar
Mike Williams
Iron Contributor
May 09, 2022
It would handy to know exactly where in the user interface you are seeing these different figures!
DanDyble's avatar
DanDyble
Copper Contributor
May 11, 2022

Mike Williams 

From: Microsoft OneDrive <email@mail.onedrive.com>
Sent: May 4, 2022 8:03 PM
To: wylieronald@rogers.com
Subject: You’ll soon lose access to your OneDrive files

 

https://click.mail.onedrive.com/?qs=e5cc550fb513839384e4701d83e2ec127268efc2721d5704e9150d2483c9cbfd1124058b7854701ee6cb3c4556c81d93cc2a5b9423378a16 | https://view.mail.onedrive.com/?qs=936c42c2ac83d0053e2b5c69f0c2fdb99115086e5919c2ae0aecacdc81b729409fe73f81e1b86b8c9ecb4a73320a4b1e55252a223b1715bf3c12dbe87244c417295257c0419204cfeb0ab6183cdfd778

 

 

 

 

 

 

You’re over your OneDrive storage limit and you will soon lose access to your files

Your personal account is 145 GB over your storage limit of 5 GB and will be frozen on or after May 12, 2022. Your files are still there. However, while you’re over your limit, you won't be able to add new files to your OneDrive and changes made to existing files won’t sync across devices.

To keep using OneDrive, you can https://click.mail.onedrive.com/?qs=e5cc550fb513839346892aa79441d0870c964157cfe0bd07a58059984a75d2d406403a7a8378c4d95d26f087110231914d1e3c779371caa8 or https://click.mail.onedrive.com/?qs=e5cc550fb513839342c19d8b93dffca7126932a8b6e203450f734beb8dc685641364c82a349330fac5a6fb8cd5da009cc14b5bfa6f1750c1 you don’t need.

 

 

 

We understand that with Office 365 we get a 1T not 5G cloud storage.  For some reason we are pinned at 5G yet the properties of this drive show well below that. 

 

 

I'm not sure how to reach someone to sort this out.  I've just returned from vacation and tomorrow they lock the account.

 

  • Mike Williams's avatar
    Mike Williams
    Iron Contributor
    May 11, 2022
    That was almost unreadable, but if you're worried about lockout then contact Microsoft support in your country immediately. Random people on newsgroups can't assist with your account issues.
    • DanDyble's avatar
      DanDyble
      Copper Contributor
      May 15, 2022

      Mike Williams With the help of Microsoft support we resolved it. I had not ever thought of this group as random people, more like expert users and helpful souls... 🙂 Thanks for the chat.
      Dan

      • Mike Williams's avatar
        Mike Williams
        Iron Contributor
        May 15, 2022
        If you need your Microsoft account access fixed (especially in a hurry) then firing off requests to user groups is indeed an unfocused chat with random people. Unfortunately too many people assume that user groups ARE Microsoft.

Resources