Forum Discussion
Deleted files automatically restored back
Hi All, one of my customer is facing issues with one drive folders, Now the issue is when some one deletes some folders or files from a folder, it automatically restored from some one else’s compute...
Your question does not indicate what environment this is happening in but the problem may have to do with which version of OneDrive or Windows your customer uses and how things are set up. Here are some basic suggestions you can test.
- Does your customer use the old or newest version of OneDrive? If they use the old one then I suggest you https://onedrive.live.com/about/download/.
- If that does not help - Try to do the following (in the correct order!)
- https://support.office.com/en-us/article/stop-syncing-a-library-with-the-onedrive-for-business-app-a7e41f1f-3a98-4ca7-9443-f10250688330
- Delete the files locally
- Re-set the synchronization of the library
- Try deleting a file or folder again and see if the problem persists.
- If that does not help - Establish a ticket at Microsoft Support
Additional sources that might be of help
https://support.microsoft.com/en-us/help/10104/troubleshooting-onedrive-for-business-sync-issues
https://support.office.com/en-us/article/fix-onedrive-sync-problems-0899b115-05f7-45ec-95b2-e4cc8c4670b2?redirectSourcePath=%252fen-gb%252farticle%252fFix-OneDrive-sync-problems-with-Windows-10-Windows-8-Windows-7-or-Windows-Vista-83ab0d8a-8400-45b0-8dcf-dc8aa8a6bcf8&ui=en-US&rs=en-US&ad=US
Good luck!
Regards, Magnus