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pexzor's avatar
pexzor
Copper Contributor
May 16, 2024

Copy operation never starts

I am trying to copy some folders in my personal OneDrive and the progress dialog never advances beyond 0%.  I've done this often in the past but now it seems to not work.
files
NikolinoDE's avatar
NikolinoDE
Gold Contributor
May 19, 2024

pexzor 

There can be several reasons why your copy operation in OneDrive isn't progressing. Here are some steps to troubleshoot and potentially resolve the issue:

Before you follow Basic Troubleshooting, please check if you have enough storage space on your OneDrive.

Basic Troubleshooting

  1. Check Internet Connection:
    • Ensure you have a stable internet connection. OneDrive relies on a good network connection to sync and perform operations.
  2. Restart OneDrive:
    • Close OneDrive completely and restart it. Sometimes, a simple restart can resolve syncing and copying issues.
  3. Check OneDrive Status:
    • Go to the OneDrive website (https://onedrive.live.com/) and check if the service is operational. Sometimes, Microsoft services might be experiencing outages.

Advanced Troubleshooting

  1. Update OneDrive:
    • Make sure you are using the latest version of OneDrive. Updates often include bug fixes and improvements.
    • You can manually check for updates by going to the OneDrive icon in your system tray, right-clicking it, and selecting Settings > About > Version to see if you have the latest version. If not, visit the OneDrive download page to get the latest version.
  2. Reset OneDrive:
    • Resetting OneDrive can fix many issues, but it will resync all your files, which might take some time.
    • Press Win + R to open the Run dialog, type cmd, and press Enter to open the Command Prompt.
    • Type the following command and press Enter:

%localappdata%\Microsoft\OneDrive\onedrive.exe /reset

    • After resetting, OneDrive should start automatically. If not, start it manually.
  1. Check for Conflicts:
    • Sometimes, file or folder name conflicts can cause issues. Make sure there are no files or folders with the same name in the destination.
    • Also, ensure that none of the files or folders you are trying to copy are open or in use.
  2. File/Folder Size:
    • Large files or a large number of files can sometimes cause delays. Check if the files you are copying are particularly large or numerous.
    • Try copying a smaller number of files or smaller files to see if the operation completes.
  3. OneDrive Storage Space:
    • Ensure you have enough storage space in your OneDrive account for the files you are trying to copy.
    • You can check your storage usage on the OneDrive website under Settings > Options > Manage storage.
  4. Permissions:
    • Ensure you have the necessary permissions to copy files to the destination folder.
    • If the destination is a shared folder, verify that you have edit permissions.

Reinstall OneDrive

If none of the above steps work, consider reinstalling OneDrive:

  1. Uninstall OneDrive:
    • Open Settings > Apps > Apps & features.
    • Find OneDrive in the list, click on it, and select Uninstall.
  2. Reinstall OneDrive:
    • Download the latest version from the OneDrive download page.
    • Install OneDrive and sign in with your Microsoft account.

Additional Resources

  • OneDrive Support:

Following these steps should help you identify and resolve the issue with copying folders in OneDrive. The text was created with the help of AI.

 

My answers are voluntary and without guarantee!

 

Hope this will help you.

 

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