Forum Discussion
B2B Sync button not working
Hi
I have had a ticket open with Microsoft O365 support for 2 months and still no closer to working out how to get the Sync Button on the Sharepoint site to work, nothing happens when the remote party clicks the link. In classic view opens the wrong odopen: url with parameters missing so you fill in the missing parameters you can then get the OneDrive app to open and on one occasion actually got the sync to run and then it went out of sync with red crosses everywhere.
Has anyone managed to get B2B to work consistently?
Thanks
Carl
4 Replies
I have the same problem. In modern view nothing happens and in classic view it gives error. I am on the side of the B2B company and trying to sync. My OneDrive version is 20.052.0311.0006. Can you share your version?
I am on version 19.232.1124.0010 and been speaking to O365 support since 10/01/20 and still no further forward in fixing the issue. O365 support are trying but can't seem to identify the cause.
Ended up giving up as couldn't get it to work. These links might be of use to you:
Support and Recovery Assistant - Add OneDrive B2B Sync External Sharing Troubleshooting Diagnostic
https://protect-eu.mimecast.com/s/WSOWCz6EqTj3ZtXWwdw?domain=office365.uservoice.com
Support and Recovery Assistant - Add OneDrive B2B Sync External Sharing Troubleshooting Diagnostic
https://protect-eu.mimecast.com/s/abwdCA628TDgXI9Jy7u?domain=onedrive.uservoice.com
All I can say is good luck in your B2B setup and if you find the golden nugget of how to make it work please share.
