Forum Discussion
Lennart_Broberg
Apr 04, 2024Copper Contributor
All files missing in OneDrive
Bought a new laptop three months ago and set up OneDrive to sync my documents on the computer. Suddenly all files are missing. All folders are completely empty! What has happened? I am logged in wit...
VasilMichev
Apr 04, 2024MVP
Follow the instructions here: https://support.microsoft.com/en-gb/office/restore-your-onedrive-fa231298-759d-41cf-bcd0-25ac53eb8a15
- Lennart_BrobergApr 04, 2024Copper Contributor
VasilMichev Thanks for your reply!
I’ve already tried to restore from 30 days back. Unfortunately the files were missing even here. I’ve read that Microsoft can do a restore even 90 days back. There are lots of folders that has been changed the same date (16/1 2024) and I think I need to pass that date. Do you know how to get in contact with a Microsoft specialist?
- VasilMichevApr 05, 2024MVPHere are the support phone numbers: https://learn.microsoft.com/en-us/microsoft-365/admin/support-contact-info?view=o365-worldwide
- Lennart_BrobergApr 05, 2024Copper ContributorI’ve already tried that number but they refer to the website. Now I see that there is an alternate number. I will try that today…