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Renewal for a discontinued product
Dear community, We are a Distributor (ex. Indirect Provider) and we are having few customers with renewals on discontinued products. In detail, one of these products is POWERPLATFORM - Power Apps p...
This is what was returned:
Here is the information regarding auto-renewal for the Power Apps per app plan:
- Auto-renewal Process: Online Services with auto-renewal will automatically renew the day after their subscription term expires, unless the customer chooses not to renew by opting out of auto-renewal at least 30 days before the subscription expires. This can be done by updating the auto-renewal setting in the Microsoft Admin Center or by contacting their reseller [1][2].
- Government and Academic Customers: Online services subscriptions for government and academic customers will not be automatically renewed unless the customer chooses the auto-renewal option [2].
Therefore, as long as the partners have auto-renew enabled, they should be able to renew their subscriptions without issues.
References:
JillArmourMicrosoft
Community Manager
Community ManagerThis is what was returned:
Here is the information regarding auto-renewal for the Power Apps per app plan:
- Auto-renewal Process: Online Services with auto-renewal will automatically renew the day after their subscription term expires, unless the customer chooses not to renew by opting out of auto-renewal at least 30 days before the subscription expires. This can be done by updating the auto-renewal setting in the Microsoft Admin Center or by contacting their reseller [1][2].
- Government and Academic Customers: Online services subscriptions for government and academic customers will not be automatically renewed unless the customer chooses the auto-renewal option [2].
Therefore, as long as the partners have auto-renew enabled, they should be able to renew their subscriptions without issues.
References:
Thank you so much JillArmourMicrosoft for significant collaboration! 😁