Dynamics 365 Operations - Order Lines licenses cannot be activated.

Hi Team, Unfortunately, we cannot activate Dynamics 365 Operations - Order Lines licenses via the Partner Center. According to the price list the licenses should be available. I have also search...

dynamics 365

NCE

Pricing & Licensing

WillBen

Copper Contributor

Oct 17, 2023

Hi Ruben Heinrich,

I completely agree with you on this, the support we get as partners is not ideal. And the attitude when we aren't satisfied with the subpar answers is even worse. The below response just made me deal with the issue via another channel.

LicensingConcierge1

Former Employee

Oct 18, 2023

Hi WillBen & Ruben Heinrich

I'm very sorry to hear of your frustrations and I certainly didn't intend to add to it.

There may have been a misunderstanding. To clarify, when I stated that I didn't mention any changes, I was responding to the following:

You asked about changes to a document; however, I was trying to troubleshoot reasons why the Operations Order Lines product could be missing...I wasn't calling out any changes.

I then provided an update stating that I've escalated your inquiry on (October 16th). Which is to advise each of you to submit the issue to the MPN portal as the Operations Order Lines SKU should not be removed or show as deprecated on the current price list.

Ruben Heinrich

My response stating that I did a google search was directed to Ilja_22071982 where Ilja asked if Operations Order Lines was replaced with Intelligent Order Management:

I hope that clears up my response and I certainly hope that my response does not add to your frustrations.

If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.

Regards,

Microsoft CSP Licensing Concierge

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Dynamics 365 Operations - Order Lines licenses cannot be activated.