Forum Discussion
Dynamics 365 Operations - Order Lines licenses cannot be activated.
I'm sorry that you're having trouble.
The Operations – Order Lines license is an unassigned license, so the user has to have indirect access. Direct use of the Dynamics application does not qualify. More information can be found on pg.36 of the D365 Licensing Guide (D365 LG).
If you've read the D365 LG and your user qualifies, then unfortunately I'm unable to provide tech support, so you'll need to log into Partner Center and submit a ticket.
If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.
Regards,
Microsoft CSP Licensing Concierge
- WillBenOct 09, 2023Copper ContributorHi,
The issue is that the Order Lines product in no longer on the pricelist or available to purchase in Partner Center, but it is still on the product terms guide.- Ilja_22071982Oct 09, 2023Copper Contributor
Thanks for the feedback. I have now also understood 🙂
which licenses are successful if you want to have an external storage system (Dynamics 365 Finance or Supply Chain mamagement) a webshop connected. Is there a new option for this.
Would this solution also fit ? Was Order Lince replaced by Intelligent Order Management capacity block of 1k ???
Regards, Ilja
Please for a feedback!
- Ilja_22071982Oct 05, 2023Copper Contributor
Hi Team,
thank you for the feedback.
Unfortunately I can not really understand you ? What exactly do you mean by that ? Maybe you can explain it to me in more detail
There is a subscription ID. Neither as an additional license in an existing subscription nor as a new subscription you can book it in the Partner Center. I have already opened a case.
Regards, ILja
- LicensingConcierge1Oct 09, 2023Former Employee
Unfortunately I can not really understand you ? What exactly do you mean by that ?
Since I cannot provide troubleshooting, so my reply was meant to serve as a "checks and balances' to see if that is your issue in an effort to help.

Unfortunately, I'm also not able to provide "solutions" like that of a Microsoft Sales Representative, however, once you know which product works best, I'm happy to provide you with licensing & pricing guidance and/or details.
If it helps, you can find guidance about the Operations - Order Lines license in the D365 License Guide (LG) beginning on pg.35:
and information on Intelligent Order Management can be found here.
Regards,
Microsoft CSP Licensing Concierge
- WillBenOct 09, 2023Copper ContributorHi,
1. Is the order lines product still current?
2. If not, what has it been replaced with?
3. If it is current, it cant be purchased on Partner Center and we will log the ticket there.
Thanks