Forum Discussion
Customer Insights and interacted people
You began by stating that the licensed used is Customer Insights Attach, then you stated that no Add-Ons have been booked yet, so I'm not clear on your scenario.
Are you saying that the customer has not purchased the Add-On capacity, yet the already have 20,000 Interacted people instead of the base of 10,000? If so, unfortunately, I cannot access any account information for customers, and you may have to submit a support ticket to ask about the total of Interacted People showing for your customer.
Otherwise, I can confirm that Customer Insights is licensed per tenant and includes entitlements to install both the Customer Insights - Journeys and Customer Insights - Data applications in up to four different environments & also includes a base capacity of 10K Interacted People for engagement via the Customer Insights - Journeys app, per pg.29 of the D365 LG. The Add-On capacity adds Interacted People based on the table in my snapshot below:
If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.
Regards,Microsoft CSP Licensing Concierge
In this case, it may be the capacity available via the old Marketing license still appears as capacity, in the new guise of interacted people, and this extra 10k will drop once beyond its cancellation timeframe.
Or is this the customer's initial activation of Customer Insights?
The footnote in the licensing guide is only to indicate additional capacity purchased is added to the base 10k.
it was the initial activation with the new Customer Insights.
Best regards