Forum Discussion
Bridge to Cloud V1.0 - Upgrade from Essentials to Premium
Hi, One of our customers, who is on Bridge to Cloud v1.0 would like to upgrade from BC Essentials to BC Premium. Since the promo is ended, the CSP does not offer these SKUs. Kindly advise if ther...
From my past experiences, upgrade to full priced licenses is the only way.
As you mentioned the BttC1 promo is deprecated and not available anymore for purchase and customer would also not be eligible for the BttC2 promo as that's only for on-premises to Cloud.
I've asked this same question a couple of times to MS support to assist customers to retain their promo discount while upgrading or moving towards other other resellers. Their answers were clear that there's no alternative and the customer can only get full priced licenses to replace them.
So from my past experiences the customer would lose the promo discount if they upgrade. But if you do manage to retain the promo for the customer, I'd be very interested in how you managed that!
Cheers,
Martijn
As you mentioned the BttC1 promo is deprecated and not available anymore for purchase and customer would also not be eligible for the BttC2 promo as that's only for on-premises to Cloud.
I've asked this same question a couple of times to MS support to assist customers to retain their promo discount while upgrading or moving towards other other resellers. Their answers were clear that there's no alternative and the customer can only get full priced licenses to replace them.
So from my past experiences the customer would lose the promo discount if they upgrade. But if you do manage to retain the promo for the customer, I'd be very interested in how you managed that!
Cheers,
Martijn