Forum Discussion
Your computer is low on memory
I have a handful of users that are getting a "Your computer is low on memory" message. They then cannot hear audio during a meeting. they all have Dell 7320's with 16gb RAM. I read on a reddit forum someone posted 4 days ago that they submitted a ticket with MS and it's a known issue and a fix is being rolled out.
- Methods to fix-
1. Uninstall and reinstall the Teams app for desktop
Unlike apps like WhatsApp that currently only work on one device, Teams stores all of your chats on Microsoft's servers so they can be accessed from multiple devices and from the web. This means that even if you uninstall and reinstall Teams, all your chats will still remain available when you log in again. You can uninstall Teams from the Windows ‘Add and Remove Programs' section, and reinstall by downloading the latest version from Microsoft's site.
2. Clear the Teams' app's cache
Performing an uninstall and then reinstalling Teams may only be a temporary fix. If the memory usage issues are back after re-installing and rebooting your PC, then you can shut down the Teams app, and navigate to the C:\\ drive and open your AppData folder. Open the Microsoft folder and then enter the teams folder. You must delete the folders titled Cache, GPU Cache, blob_storage, databases, IndexedDB and Local Storage. You can then reboot your PC and check if the app continues to use up RAM.
3. Disable GPU acceleration
Depending on what sort of computer you have at home, Microsoft Teams can make use of features like graphics acceleration by loading some user interface elements with a dedicated graphics card. While this can come in handy, it can also cause issues on hardware that has not been configured properly (for e.g. lack of proper drivers) so it is worth disabling GPU hardware acceleration in the Microsoft Teams settings section.
Greeting,
Rachel Gomezrachelgomez161999 #2 worked, thank you!
