Forum Discussion

DLutchy365Assist's avatar
DLutchy365Assist
Brass Contributor
Sep 14, 2020
Solved

You don't have access to the org in Teams

I have a customer who has purchased a Teams only subscription and is using the domain companyname.onmicrosoft.com. 

 

I have ensured that the Guest access is approved in Azure Directory and I have been invited as a Guest.

 

However I cannot work out how to get access to their Team. I get the message "You don't have access to the org in Teams"

microsoft teams
  • ChristianBergstrom's avatar
    ChristianBergstrom
    Sep 14, 2020

    DLutchy365Assist Hi, besides of having enabled the "external collaboration" settings in AAD have you verified their setting in Teams as well? You can use the admin portal or PowerShell.

     

    https://docs.microsoft.com/en-us/microsoftteams/set-up-guests

     

    Good to know is that the delay enabling guest access is quite long (~24 hours).

     

    As a 'best practice' you should use a incognito / InPrivate mode when accepting the invite if you're using several different credentials/accounts.

     

    Sometimes the org. has to delete your guest account (from bin as well) and wait 24 hours when it's begin permanently deleted. Then a re-invite can be sent. Either that or that the org. add you as a guest directly in AAD and send the invite from there. After a short while the guest account should populate so it can be invited to the concerned Team.

     

     

  • ChristianBergstrom's avatar
    ChristianBergstrom
    Silver Contributor
    Sep 14, 2020

    DLutchy365Assist Hi, besides of having enabled the "external collaboration" settings in AAD have you verified their setting in Teams as well? You can use the admin portal or PowerShell.

     

    https://docs.microsoft.com/en-us/microsoftteams/set-up-guests

     

    Good to know is that the delay enabling guest access is quite long (~24 hours).

     

    As a 'best practice' you should use a incognito / InPrivate mode when accepting the invite if you're using several different credentials/accounts.

     

    Sometimes the org. has to delete your guest account (from bin as well) and wait 24 hours when it's begin permanently deleted. Then a re-invite can be sent. Either that or that the org. add you as a guest directly in AAD and send the invite from there. After a short while the guest account should populate so it can be invited to the concerned Team.

     

     

Resources