Forum Discussion

Copper Contributor

Oct 12, 2023

"You cannot send messages to this bot", chat with bot issue in microsoft teams

we have connected "azure bot" to microsoft teams; however, during this 2 days some users unable to send message to the chatbot and obtain "You cannot send messages to this bot" in chatbox which block...

microsoft teams

ViniciusFonseca

Brass Contributor

Nov 03, 2023

Same issue, but only on the New Teams (23285.3604.2469.4152), for all bots.
This has been going for a few months, now. Only when using the new Teams.
The quick message through the "Contacts" menu works, as tokarczyk_jacek mentioned.

Alyona27

Copper Contributor

Nov 03, 2023

I had the same issue. Microsoft Support Rep adviced the following: go to Microsoft Teams admin center and open Teams App Setup Policy, click "Global" and then turn on "Upload Custom Apps" button. New Teams now is working fine. Did anyone try the same?

bbagaria
Copper Contributor
Nov 03, 2023
Well my bot is not even deployed to the team app center. Its just used via direct teams link. So that would not work. We don’t really want to upload custom app during development.
- ViniciusFonseca
  Brass Contributor
  Nov 06, 2023
  Same case here. The bot is not deployed yet. We're using the testing links directly. Maybe they broke Teams with this new policy option.
  Also, it started today to also happen on classical Teams. Now nobody can exchange messages with any bots. Dang...
  - ViniciusFonseca
    Brass Contributor
    Nov 06, 2023
    OK, enabling custom apps for my user on Teams Admin console fixed it for me on both - new Teams and classic Teams, even for bots that aren't deployed yet. This is the way, it seems.

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we have connected \"azure bot\" to microsoft teams; however, during this 2 days some users unable to send message to the chatbot and obtain \"You cannot send messages to this bot\" in chatbox which block their chatbox. How could I fix it or Do I have to change the any configuration?

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I had the same issue. Microsoft Support Rep adviced the following: go to Microsoft Teams admin center and open Teams App Setup Policy, click \"Global\" and then turn on \"Upload Custom Apps\" button. New Teams now is working fine. Did anyone try the same?

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Same issue, but only on the New Teams (23285.3604.2469.4152), for all bots.
This has been going for a few months, now. Only when using the new Teams.
The quick message through the \"Contacts\" menu works, as tokarczyk_jacek mentioned.

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Its just used via direct teams link. So that would not work. We don’t really want to upload custom app during development.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"183","kudosSumWeight":1,"postTime":"2023-11-03T15:18:30.051-07:00","lastPublishTime":"2023-11-03T15:18:30.051-07:00","metrics":{"__typename":"MessageMetrics","views":28447},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:MicrosoftTeams/category:products-services/category:communities/community:gxcuf89792board:MicrosoftTeams/message:3952378/message:3972647","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDEzMjowfGludCwzOTc0MDY4LDM5NzQwNjg","node":{"__ref":"ForumReplyMessage:message:3974068"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:3974068":{"__typename":"ModerationData","id":"moderation_data:3974068","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3974068":{"__typename":"ForumReplyMessage","uid":3974068,"id":"message:3974068","revisionNum":1,"author":{"__ref":"User:user:410658"},"readOnly":false,"repliesCount":5,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MicrosoftTeams"},"parent":{"__ref":"ForumReplyMessage:message:3972647"},"conversation":{"__ref":"Conversation:conversation:3952378"},"subject":"Re: \"You cannot send messages to this bot\", chat with bot issue in microsoft teams","moderationData":{"__ref":"ModerationData:moderation_data:3974068"},"body":"Same case here. The bot is not deployed yet. We're using the testing links directly. Maybe they broke Teams with this new policy option.
Also, it started today to also happen on classical Teams. Now nobody can exchange messages with any bots. Dang...","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2023-11-06T08:56:32.445-08:00","lastPublishTime":"2023-11-06T08:56:32.445-08:00","metrics":{"__typename":"MessageMetrics","views":27483},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:MicrosoftTeams/category:products-services/category:communities/community:gxcuf89792board:MicrosoftTeams/message:3952378/message:3974068","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuM3wyLjF8aXwxfDEzMjowfGludCwzOTc0MjE4LDM5NzQyMTg","hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxfDEzMjowfGludCwzOTc0MjE4LDM5NzQyMTg","node":{"__ref":"ForumReplyMessage:message:3974218"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:3974218":{"__typename":"ModerationData","id":"moderation_data:3974218","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3974218":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:410658"},"id":"message:3974218","revisionNum":1,"uid":3974218,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MicrosoftTeams"},"parent":{"__ref":"ForumReplyMessage:message:3974068"},"conversation":{"__ref":"Conversation:conversation:3952378"},"subject":"Re: \"You cannot send messages to this bot\", chat with bot issue in microsoft teams","moderationData":{"__ref":"ModerationData:moderation_data:3974218"},"body":"OK, enabling custom apps for my user on Teams Admin console fixed it for me on both - new Teams and classic Teams, even for bots that aren't deployed yet. This is the way, it seems.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"181","kudosSumWeight":0,"repliesCount":3,"postTime":"2023-11-06T11:26:44.782-08:00","lastPublishTime":"2023-11-06T11:26:44.782-08:00","metrics":{"__typename":"MessageMetrics","views":27435},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:MicrosoftTeams/category:products-services/category:communities/community:gxcuf89792board:MicrosoftTeams/message:3952378/message:3974218","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:text:en_US-shared/client/components/common/Pager/PagerLoadMore-1745505307000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Pager/PagerLoadMore-1745505307000","value":{"loadMore":"Show More"},"localOverride":false}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"microsoftteams","messageSubject":"you-cannot-send-messages-to-this-bot-chat-with-bot-issue-in-microsoft-teams","messageId":"3952378","replyId":"3972582"},"buildId":"YK32GCbhJqbL-HLk4DLXM","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"o365","openTelemetryServiceVersion":"25.3.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false,"inboxMuteWipFeatureEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/customComponent/CustomComponent/CustomComponent.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","./components/external/components/ExternalComponent.tsx","../shared/client/components/common/List/UnwrappedList/UnwrappedList.tsx","./components/tags/TagView/TagView.tsx","./components/tags/TagView/TagViewChip/TagViewChip.tsx","./components/customComponent/CustomComponentContent/TemplateContent.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx","./components/messages/MessageView/MessageView.tsx","../shared/client/components/common/Pager/PagerLoadMore/PagerLoadMore.tsx"],"appGip":true,"scriptLoader":[{"id":"analytics","src":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/pagescripts/1730819800000/analytics.js?page.id=ForumReplyPage&entity.id=board%3Amicrosoftteams&entity.id=message%3A3972582","strategy":"afterInteractive"}]}