Forum Discussion

PGTECH's avatar
PGTECH
Brass Contributor
Sep 05, 2019

Yealink T56A missing in the teams admin center

After I upgraded the firmware to 58.15.0.41.rom from the teams admin center the Yealink T56A phone appeared offline.  I deleted the phone from the teams admin center and signed in to Teams on the pho...
microsoft teams
Rachid Rachid's avatar
Rachid Rachid
Copper Contributor
Feb 10, 2020

Hello PGTECH 

Did you find a solution to your issue please?

i have the same on my side.

Thanks,

PGTECH's avatar
PGTECH
Brass Contributor
Feb 11, 2020

I think there was a new firmware update.  After I installed the new firmware I was able to see the phone in the teams admin.  Rachid Rachid 

  • Rachid Rachid's avatar
    Rachid Rachid
    Copper Contributor
    Feb 11, 2020

    Hi PGTECH 

    Thanks for your reply

    i updated the device with the latest version FirmwareVersion=58.15.0.85 but still not displayed on admin teams.

    I know that you had this issue a year ago, can you tell me which version you used for your ip phone to be displayed on teams admin please?

    thanks,

    • PGTECH's avatar
      PGTECH
      Brass Contributor
      Feb 11, 2020

      I think I updated to version 58.15.0.53.  The latest version should be ok too.  I factory reset the phone and setup again.  I deleted the phone from Teams admin center.  The phone showed up when I signed in. 

       

      Rachid Rachid 

      • Rachid Rachid's avatar
        Rachid Rachid
        Copper Contributor
        Feb 11, 2020

        Hi PGTECH 

        For me the user can sign-in to teams from yealink device without any issue and the device was never displayed on teams admin center.

        Also i have some other devices displayed in teams admin center but fimware update via teams admin center is not working.

Resources