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PGTECH's avatar
PGTECH
Brass Contributor
Sep 05, 2019

Yealink T56A missing in the teams admin center

After I upgraded the firmware to 58.15.0.41.rom from the teams admin center the Yealink T56A phone appeared offline.  I deleted the phone from the teams admin center and signed in to Teams on the pho...
microsoft teams
Rachid Rachid's avatar
Rachid Rachid
Copper Contributor
Feb 10, 2020

Hello PGTECH 

Did you find a solution to your issue please?

i have the same on my side.

Thanks,

  • PGTECH's avatar
    PGTECH
    Brass Contributor
    Feb 11, 2020

    I think there was a new firmware update.  After I installed the new firmware I was able to see the phone in the teams admin.  Rachid Rachid 

    • Rachid Rachid's avatar
      Rachid Rachid
      Copper Contributor
      Feb 11, 2020

      Hi PGTECH 

      Thanks for your reply

      i updated the device with the latest version FirmwareVersion=58.15.0.85 but still not displayed on admin teams.

      I know that you had this issue a year ago, can you tell me which version you used for your ip phone to be displayed on teams admin please?

      thanks,

      • PGTECH's avatar
        PGTECH
        Brass Contributor
        Feb 11, 2020

        I think I updated to version 58.15.0.53.  The latest version should be ok too.  I factory reset the phone and setup again.  I deleted the phone from Teams admin center.  The phone showed up when I signed in. 

         

        Rachid Rachid 

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