Forum Discussion
Yealink MP56 Microsoft Teams Certified handsets do not sync Outlook contacts
We've deployed a number of Yealink MP56 headsets and cannot get Outlook contacts to sync. We've attempted just about everything to force a sync, but it appears as though the handsets only display co...
Okay, and just to double check do all the users you've got on the Outlook contact list have their relevant phone numbers in the 'business' field?
We've had some minor latency issues but nothing particularly bad, and we have a minor issue to do with picking up the handset often doesn't answer the call, you have to use the touch screen to 'accept', but other than that they've been alright for us.
Mickkey the issue you are experiencing where call are not answered automatically by picking up the handset, and where the user has to press the "Accept" button - have you found a solution for that? Is it a setting somewhere on the handset itself?
We're experiencing this same issue after the latest MP56 firmware update, too.
- I know this was only a sidenote on the main post issue, but I wanted to note that I was experiencing this issue with one of the phones on our site and replacing the handset (not the full phone, just the actual handset they pick up, was the solution. For some reason the phone was not detecting when it was picked up or hung up, but with a different one it did.
- Hi Virgil,
We havent found a definite way unfortunately, it's so intermittent that we're having trouble replicating the issue for a diagnostic to be run, to send onto Yealink. Though doubt they'd do much anyway to be fair.
You can downgrade to previous firmware quite easily though, albeit time-consuming if you have alot of handsets in your business.
On the phones' IP UI, go to Settings > Upgrade > select Upgrade at the bottom and browse to your .rom file. You can download the firmware version you want from the Yealink website, they're like 500+MB for some reason though.
