Forum Discussion
Yealink HDMI ingest - lag and call failure
We have many Yealink MVC800ii and MVC840 MTR systems running in our meeting rooms. We're seeing real issues with HDMI ingest, particularly using the HDMI cable that connects to the MTouch II panel, and less so when using the WPP20 wireless dongle - but both are not working optimally.
The usual pattern is that either presenting or sharing content (both scenarios are affected) works until around 50-60mins into a call/meeting then things start getting really laggy. Mouse moves or slide navigation are delayed and not seen on the front-of-room displays or by external participants for several seconds. The delay then starts to extend to 30+seconds, usually resulting in the call eventually dropping and the MTR needing to be restarted.
This is happening in different rooms, to different users using different models of laptop and when sharing content stored locally on their devices as well as opened directly from M365 services such as SharePoint or OneDrive.
All indications point towards a problem with the in-room kit, like a memory leak. All of our systems have fully up-to-date software and firmware and I've confirmed that they are restarting nightly via the 02:01 scheduled task. Other than Extron CTL100 workplace controllers installed in some of the affected rooms, there is no 3rd-party hardware involved in the MTR set-up, its all standard Yealink kit. We've swapped out components, cables, and even factory reset and rebuilt some systems.
Call activity and system health shown in the TAC rarely show any issues. Sometimes there is a report of 'poor' audio quality in some (not all) of the affected meetings, but generally everything appears 'healthy' or 'good'.
Has anyone experienced these symptoms (with Yealink or other manufacturers)? Or any ideas on what to try? It's now a real problem for us as we open more MTR equipped rooms.
19 Replies
- PatrickIPMCopper ContributorWe are having the exact issue you described, but with the MVC640 room kits. Yealink support is being impossible to work with and demanding proof - like recorded proof of this happening. The devices are less than 6 months old and worked fine at first, but have been having multiple issues as of late.
- andy_bentleyCopper Contributor
Nice to hear we're not alone! (although sorry you're also suffering with this issue).
It is completely subjective, but I'd have to agree that it seems like a recent update has introduced the problem. We've had our MVC800ii MTRs for around 18 months and didn't have any reports of this issue until towards the end of 2021.
I'm pinning a lot of hope on the new Teams Cast feature (we're currently testing it) as an alternative to using Yealink HDMI/USB-C ingest or the WPP dongles.
- PatrickIPMCopper ContributorYealink support also just informed us of the following:
"Regarding the problem of delay in cable content sharing, this problem has been confirmed. When the customer is sharing content, the resolution of the TV is set to 4K, and the 4K resolution causes the CPU usage of the MTR application to be too high. The delay of the auxiliary stream is high or the sound and picture are out of sync. This issue is known internally by Microsoft and may be encountered by all manufacturers.
The solution to the delay problem is to adjust the resolution of the TV to 1080P. If some 4K TVs cannot be set to 1080P, you can purchase a third-party EDID Emulator accessory and connect it between the monitor and the HDMI port of the MCore to solve the problem."