Forum Discussion
Working with Teams Voice and getting authentication codes from banks
HI, We are a small financial services firm and have pulled the trigger on the move to Teams voice. So far, it has been working somewhat, but by far, the biggest issue we're having is getting bank...
Maybe it isn't supported by some banks their end. A few questions:
1.) Is it only the banks that call on that number, and do they do so during your core working hours?
2.) Are you in a Microsoft Phone System, or a direct routing setup?
Best, Chris
1.) Is it only the banks that call on that number, and do they do so during your core working hours?
2.) Are you in a Microsoft Phone System, or a direct routing setup?
Best, Chris
Well, the landline is now only banks; initially it was our main number we were trying to use/get this working with, so I guess the answer is no, not only banks, and yes during core working hours.
We moved to 100% Teams; no PSTN or hardware at all in our office--just using Yealink IP phones and logging them into Teams. I had landlines installed (we just moved to this space) in case Teams wasn't working, and I just used one of those lines for the portable phones.
We moved to 100% Teams; no PSTN or hardware at all in our office--just using Yealink IP phones and logging them into Teams. I had landlines installed (we just moved to this space) in case Teams wasn't working, and I just used one of those lines for the portable phones.
- As it's during core hours so people are going to be there to pick up, have you considered using a call queue with several people being able to answer it (attendant routing) I would be interested to see if that worked. The downside of having a CQ rather than AA is that calls that come out of core hours may be missed, but if you are transitioning and only the banks ought to use it, and it's in core hours, it may work. If it doesn't work with AA, Hunt Groups or CQ then we could look at other options.
Best, Chris