Forum Discussion
Working with Teams Voice and getting authentication codes from banks
HI, We are a small financial services firm and have pulled the trigger on the move to Teams voice. So far, it has been working somewhat, but by far, the biggest issue we're having is getting bank...
How many options do you have in that AA that you created currently?
Best, Chris
Best, Chris
- I didn't have any options; it would tell the caller they could dial by extension or press 0 to get to an operator. The message always repeated 3 times before going to hunt. I turned off AA though in an attempt to get this working, and even ringing directly to the hunt group, the codes will not come in for some banks e.g. Bank of America. When they call with a code, when we pick it up, all we hear is "we tried to reach you with a code. Please try again later" or something like that. In the meantime, I have a landline that I got a portable phone base station with 10 satellite stations and put them at everyone's desk. Not an ideal solution, but we need some way to get codes.
- Maybe it isn't supported by some banks their end. A few questions:
1.) Is it only the banks that call on that number, and do they do so during your core working hours?
2.) Are you in a Microsoft Phone System, or a direct routing setup?
Best, Chris- Well, the landline is now only banks; initially it was our main number we were trying to use/get this working with, so I guess the answer is no, not only banks, and yes during core working hours.
We moved to 100% Teams; no PSTN or hardware at all in our office--just using Yealink IP phones and logging them into Teams. I had landlines installed (we just moved to this space) in case Teams wasn't working, and I just used one of those lines for the portable phones.
