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When screen sharing people see black screen
Hi, I had Thinkpad laptop and was using additional monitor on and off without any issues and suddenly since 2-3 weeks, when I am trying to share my screen, people are just seeing black screen. This ...
Hi Viren_Manek;
Believe is ISP related.
Change the QoS setting in Teams fixed the problems for us.
Your tenant admin needs to change this:
Teams Admin> Meetings > Meeting Settings > Network
Turn off -> Insert Quality of Service (QoS) markers for real-time media traffic
Also update Teams client to the latest version.
Log-out and log back in.
Restart your Teams app.
You may need to wait for the change to kick in.
Good luck.
Regards
Tenny
Hi all,
hope this might help:
we had more than 10 users had this issue over a month ago, turned-off "Insert Quality of Service (QoS) markers for real-time media traffic" in Teams admin settings fixed the issue for all initially. However, the problem re-occurred for 3 users used to have the problem and 1 new user a couple of weeks ago. We then turn-on "Insert Quality of Service (QoS) markers for real-time media traffic" on late 25th Jun, and turn-off the setting on 27th Jun early morning. it fixed the issue for those 4 users since. All our users do not have the issue since. The key here is not to change the setting immediately. Hope it work for you.
hope this might help:
we had more than 10 users had this issue over a month ago, turned-off "Insert Quality of Service (QoS) markers for real-time media traffic" in Teams admin settings fixed the issue for all initially. However, the problem re-occurred for 3 users used to have the problem and 1 new user a couple of weeks ago. We then turn-on "Insert Quality of Service (QoS) markers for real-time media traffic" on late 25th Jun, and turn-off the setting on 27th Jun early morning. it fixed the issue for those 4 users since. All our users do not have the issue since. The key here is not to change the setting immediately. Hope it work for you.
Thank you Tenny