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When screen sharing people see black screen
Hi, I had Thinkpad laptop and was using additional monitor on and off without any issues and suddenly since 2-3 weeks, when I am trying to share my screen, people are just seeing black screen. This ...
Hi Viren_Manek;
Believe is ISP related.
Change the QoS setting in Teams fixed the problems for us.
Your tenant admin needs to change this:
Teams Admin> Meetings > Meeting Settings > Network
Turn off -> Insert Quality of Service (QoS) markers for real-time media traffic
Also update Teams client to the latest version.
Log-out and log back in.
Restart your Teams app.
You may need to wait for the change to kick in.
Good luck.
Regards
Tenny
Problem solved. And as already recommended.
I changed ISP from Dodo to Internode.
No more issues.
I changed ISP from Dodo to Internode.
No more issues.
Today I received a message from Dodo saying that "Our Network team made changes to fix your MS Teams App issues and should now be resolved. Please let us know if you still need help."
DarylHartwell I received the same SMS & can confirm it is now all resolved
- Can I ask exactly what Dodo said the issue was? I have the same issue with Optus and it is like talking to a brick wall with their support, it appears their only solution is to reset the router which is frustrating to say the least.
- did you get anywhere with optus? they are denying its an optus nbn issue and are telling me to speak to microsoft.
