Forum Discussion
When screen sharing people see black screen
- May 20, 2021
Hi Viren_Manek;
Believe is ISP related.
Change the QoS setting in Teams fixed the problems for us.
Your tenant admin needs to change this:
Teams Admin> Meetings > Meeting Settings > Network
Turn off -> Insert Quality of Service (QoS) markers for real-time media traffic
Also update Teams client to the latest version.
Log-out and log back in.
Restart your Teams app.
You may need to wait for the change to kick in.
Good luck.
Regards
Tenny
Adriana_001 update overnight is that my issue has now been fixed - I can share my screen in Team while using the Huawei modem. I have no idea who and what was done. A bit concerning when I don't know what happened / what was done to resolve the issue.
- atlacatlJul 08, 2021Copper ContributorAs for a suggestion of a mate of mine, I entered a registry key to disable QoS all together for Teams. My understanding has been that you have to deploy a GPO to enable QoS for Teams as per following article: https://docs.microsoft.com/en-us/microsoftteams/qos-in-teams-clients. But it looks like that Teams desktop client is getting its QoS policy from the server, by the setting "Meetings\Meetings Setting\Network\Insert Quality of Service (QoS) markers for real-time traffic". This is my opinion, since I have not found any information to back it up.
How I fix it:
1. I created the registry key "HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\QoS" and the following registry entries under it (this entries are in the article but with the QoS values):
Name: Application Name
Type: REG_SZ
Data: Teams.exe
Name: DSCP Value
Type: REG_SZ
Data: 0 (This is Zero to disable QoS)
Name: Local IP
Type: REG_SZ
Data: *
You need to reboot.
Apparently, Microsoft is coming up with a fix in August.- JulieKeenaJul 08, 2021Copper Contributor
atlacatl Tried registry fix & did not resolve the issue.
I have spoken to Dodo technicians & been advised they are aware of the issue (approx 5000 customers are affected). It has been escalated & they are working closely with other ISP's & Microsoft to get it fixed.
Received an SMS from Dodo 1/7 "Your MS Teams apps issue is still under investigation by the network team. We will get in touch with you as soon as we have further updates"
I will be ringing them again today or tomorrow & hopefully get a more recent update for us all