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When screen sharing people see black screen
Hi, I had Thinkpad laptop and was using additional monitor on and off without any issues and suddenly since 2-3 weeks, when I am trying to share my screen, people are just seeing black screen. This ...
Hi Viren_Manek;
Believe is ISP related.
Change the QoS setting in Teams fixed the problems for us.
Your tenant admin needs to change this:
Teams Admin> Meetings > Meeting Settings > Network
Turn off -> Insert Quality of Service (QoS) markers for real-time media traffic
Also update Teams client to the latest version.
Log-out and log back in.
Restart your Teams app.
You may need to wait for the change to kick in.
Good luck.
Regards
Tenny
Adriana_001 update overnight is that my issue has now been fixed - I can share my screen in Team while using the Huawei modem. I have no idea who and what was done. A bit concerning when I don't know what happened / what was done to resolve the issue.
Update 7th July - update overnight is that IPRIMUS has fixed the issue. They said many people had called with the same "Black Screen" issue when sharing your screen in MS Teams. They did not say exactly what they did.