Forum Discussion
Solved
When screen sharing people see black screen
Hi, I had Thinkpad laptop and was using additional monitor on and off without any issues and suddenly since 2-3 weeks, when I am trying to share my screen, people are just seeing black screen. This ...
Hi Viren_Manek;
Believe is ISP related.
Change the QoS setting in Teams fixed the problems for us.
Your tenant admin needs to change this:
Teams Admin> Meetings > Meeting Settings > Network
Turn off -> Insert Quality of Service (QoS) markers for real-time media traffic
Also update Teams client to the latest version.
Log-out and log back in.
Restart your Teams app.
You may need to wait for the change to kick in.
Good luck.
Regards
Tenny
I too have the same black screen when ONLY using home Huawei modem. At the office it works and when I use my mobile as a hotspot it also works.
My ISP is iprimus.. been 1 week now with no resolution.
My ISP is iprimus.. been 1 week now with no resolution.
iPrimus and Dodo are both owned by Vocus Group. Therefore both brands may share the same equipment and configuration, and hence give the same problems.