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When screen sharing people see black screen
Hi, I had Thinkpad laptop and was using additional monitor on and off without any issues and suddenly since 2-3 weeks, when I am trying to share my screen, people are just seeing black screen. This ...
Hi Viren_Manek;
Believe is ISP related.
Change the QoS setting in Teams fixed the problems for us.
Your tenant admin needs to change this:
Teams Admin> Meetings > Meeting Settings > Network
Turn off -> Insert Quality of Service (QoS) markers for real-time media traffic
Also update Teams client to the latest version.
Log-out and log back in.
Restart your Teams app.
You may need to wait for the change to kick in.
Good luck.
Regards
Tenny
My ISP is Dodo but this doesnt make sense as when I use teams via web it works but using app, it doesnt. This having same ISP 🙂
Ditto my ISP is Dodo. If I share using the WebApp it works fine.
JulieKeena my ISP also DODO and having same issue
- Then what is the setting that is impacted by ISP?
Can Microsoft confirm on this?
Can they provide a fix to this if they know the reason?
Changing ISP is not a feasible solution for everyone I suppose....
